Trainer - Miami

Department:

Location:

Usa

Job ID:

About The Group

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines.

In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team.

Job Purpose/Overview

At Lavazza, the Trainer is responsible for coordinating and conducting all aspects of client, partner & employee coffee training in theory & practice. Provides ongoing training support and contributes to the development and retention of assigned new & existing customers. Training Managers must uphold both Lavazza and Specialty Coffee Association Premier Campus certification by gaining the knowledge and experience of an Authorized Specialty Coffee Trainers (AST) training -company sponsored.

Location: Miami, FL

Key Responsibilities

TRAINING CENTER OPERATIONS EXECELLENCE: Manages all Training Center operations (i.e., equipment calibration and maintenance, product and supply inventory, training scheduling and facilitation)
MAINTAINS BRAND STANDARD: Acts as Brand Ambassador at all times, greatly impacting and influencing the Lavazza coffee culture and increasing the value of our Lavazza brand equity.
Liaises and Professionally Organizes with distributors, sales managers and their clients Training needs before training and professionally shows up to conduct training and Professionally follows-up with key learning materials in a timely fashion.
Communicates and educates themselves on whole bean knowledge, coffee blends, coffee brewing methods, and innovation products
Follows the development of all Lavazza drink and food recipes
Participates in all sales promotions effectively and efficiently
Trains Staff and participates with PR in events such as Trade Shows, Exhibitions and Sporting events where Lavazza is a sponsor
Coordinates third party vendor installation activities and assesses location and customer readiness for new and replacement equipment in partnership with Sales, Operations and Tech Services.
Conducts portfolio product knowledge, quality standards, equipment, merchandise, and promotion training at account openings and to existing established customers to ensure Lavazza standards are achieved
Ensures customer satisfaction with installation, training, and support at account opening
ENHANCE EFFICIENCY / BUSINESS REVENUE: Drives incremental revenue contribution through upselling and introduction of Lavazza Foodservice full portfolio of coffee and allied products and equipment to accounts at time of installation and subsequent visits- Certifying the excellence of in-cup quality.
Maintains ongoing account management services and supports regional sales managers through quality assurance visits to assigned accounts to ensure customer satisfaction and driving customer loyalty.

Job Specifications/Qualifications

Foodservice, hospitality, beverage experience (3+ years’ experience)
A passion for training and customer care
Confident and inspiring individual with clear communication skills
Flexible approach to work, location, and hours (Training Center based)
Fluent in Spanish and English (preferred)
Minimum 50% travel, both nationally and abroad-passport required
Some weekend work required, flexible to maintain a 5-day work week.
Demonstrated presentation and group facilitation skills
Highly motivated, self-directed, and results driven
Proven track record of successfully managing multiple priorities in a fast-paced work environment
Ability to lift up to 25 pounds

Benefits/Perks

Competitive Medical, Vision, Dental Benefits
401K Package
Employee Assistance Program
Tuition Reimbursement
Performance Development Plans
Employee Discounts
Free coffee, anytime!

Lavazza is an equal opportunity employer. At Lavazza we are proud to celebrate diversity and are committed to creating an inclusive environment for all of our employees. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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