Technical Service Equipment

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

#LI-JB1

JOB OVERVIEW

At Lavazza North America, the Technical Services Equipment Parts Manager is responsible for overseeing the lifecycle of equipment parts across the service network. This includes inventory management, procurement, vendor coordination, and strategic planning to ensure timely availability of parts for service operations. The role supports both field and back-office teams and plays a critical role in maintaining asset reliability, cost control, and customer satisfaction.

JOB RESPONSIBILITIES

• Lead the parts management strategy, including forecasting, procurement, and inventory optimization.
• Oversee the processing of service, maintenance, and parts invoices; resolve discrepancies and ensure compliance with SOPs.
• Manage vendor relationships and negotiate contracts for parts supply and service.
• Monitor and track parts usage by location, equipment type, and service provider; prepare regular maintenance and cost analysis reports.
• Collaborate with Technical Service Specialists, Dispatchers, and Field Technicians to ensure parts availability and timely service delivery.
• Support Salesforce CRM implementation and data integrity for parts and equipment.
• Issue and reconcile Purchase Orders (POs) in accordance with company policy and accounting systems.
• Develop and maintain KPIs related to parts performance, cost efficiency, and service quality.
• Lead initiatives to improve parts-related processes, including automation, reporting, and compliance.
• Provide mentorship and guidance to junior team members and foster a culture of continuous improvement.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, or related field preferred
• 5+ years of experience in parts management, technical services, or supply chain operations
• Prior experience with SAP, Salesforce, and dispatching software
• Strong analytical skills and proficiency in Microsoft Office Suite
• Excellent communication and leadership abilities
• Experience in B2B service environments and distributor networks is a plus
• High attention to detail and ability to work in a fast-paced, cross-functional environment

TRAVEL REQUIREMENTS

• Ability to travel up to 30% for site visits, vendor meetings, and service audits

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.