Technical Service Equipment Specialist

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

#LI-JB1

OVERVIEW

At Lavazza North America, the Technical Service Equipment Specialist manages the equipment accounts payable and consignment process by collecting invoices from third party equipment vendors, coding and entering invoices into the companies’ systems. This role will also reconcile invoices and ensure accuracy and track assets by location and operator/vendor utilizing company systems.

RESPONSIBILITIES

• Inspect and confirm all invoices have appropriate documentation, backup, and approvals.
• Process service, maintenance, and equipment and/or parts related invoices, then resolve any issues or concerns.  
• Identify and close gaps in Equipment master data for Sales force implementation project.
• Process invoices in a timely, accurate manner according to company SOPs.
• Prepare all backup for attachments relevant to service calls, maintenance, and parts.
• Prepare special reporting as required by management and reconciliation of inventory as directed
• Develop relevant reports and analyses to internal customers as directed.
• Identify, measure, and analyze key cost drivers and cost centers.
• Monitor and track equipment and service by customer, type and prepare regular maintenance analysis.
• Issue POs in accordance with company policy and accounting system.
• Assist LTS team as appropriate and complete other projects as instructed by supervisor.

PROFESSIONAL QUALIFICATIONS

• GED or equivalent High School Degree/ Technical
• Knowledge and prior experience in SAP 
• Problem-Solving— resolve problems in a timely manner and analyze information skillfully. 
• Customer Service— manage difficult customer situations, respond promptly to customer needs and solicit customer feedback to improve service. 
• Oral Communication— speak clearly and persuasively in positive and negative situations. 
• Planning/Organizing— prioritize and plan work activities and use time efficiently. 
• Quality—demonstrate accuracy and thoroughness and monitor own work to ensure quality. 
• Adaptability—adapt to changes in the work environment, manage competing demands and deal with frequent changes, delays or unexpected events. 
• Ability to work in a fast-paced environment with a flexible schedule.
• Observe safety and security procedures and use equipment and materials properly. 
• Excellent knowledge of Microsoft Office systems required including basic SAP navigation
• Certified in foodservice safety and other required certifications and licenses that may be required, or ability to obtain the same

PHYSICAL/TRAVEL REQUIREMENTS

• Minimal travel required, less than 5% annually

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Hybrid Work Schedule
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.