Retail Account Coordinator

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

The Retail Sales team at Lavazza North America is responsible for driving the growth, distribution, and visibility of Lavazza’s brands across key retail channels. The team partners closely with customers in the Mass & Club segment to deliver high‑quality coffee experiences to consumers through best‑in‑class execution, operational excellence, and strong customer collaboration. The team works cross‑functionally with Marketing, Supply Chain, Finance, and Customer Service to deliver business goals and elevate Lavazza’s presence at retail.

The Retail Account Coordinator supports the Retail Sales team—specifically within the Mass & Club channel—by executing critical operational, administrative, and customer‑facing tasks that ensure smooth account management and sales execution. This role collaborates daily with the Director of Retail – Mass & Club and cross‑functional partners to manage item setup, maintain online presence, track orders, and support customer initiatives. The Coordinator helps ensure accuracy across systems, supports retail activation, and contributes to the overall achievement of channel targets.

Location: Remote U.S. -  must be able to support core East Coast working hours

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JOB RESPONSIBILITIES

1. Support the Director of Retail – Mass & Club with account planning, reporting, and follow-up actions.
2. Manage item setup, item maintenance, pricing forms, new product submissions, and new customer onboarding across retailer portals and internal systems.
3. Maintain accurate and up‑to‑date Lavazza product presence across customer and trade e‑commerce websites.
4. Utilize syndicated and retailer‑specific data platforms to support performance tracking and business insights.
5. Coordinate with Supply Chain and Customer Service to monitor order flow, resolve shipment issues, and ensure on‑time delivery.
6. Prepare materials for trade shows and support on‑site Home Team activities.
7. Maintain retailer scorecards, promotional calendars, and customer-related documentation.
8. Support execution of retail promotions, merchandising initiatives, and store resets.
9. Investigate deductions, track invoices, and partner with Finance to resolve discrepancies.
10. Compile weekly and monthly reports summarizing account performance, distribution updates, and competitive insights.
11. Support administrative tasks such as meeting scheduling, sample ordering, contract tracking, and document management.

JOB QUALIFICATIONS

1. Bachelor’s degree in Business, Marketing, Sales, or related field; or equivalent applicable experience.
2. 3+ years of experience in sales support, account coordination, merchandising, operations, or related CPG (Consumer Packaged Goods) functions.
3. Demonstrated experience collaborating across multiple departments (e.g., Sales, Marketing, Supply Chain, Finance).
4. Experience supporting sales management processes and applying solution‑selling approaches to address customer needs.
5. Ability to identify business opportunities, analyze supporting data, structure insights, and deliver presentations that influence internal and external stakeholders.
6. Strong analytical skills with the ability to manage data accuracy, reporting, and item setup processes.
7. Proficiency with Microsoft Excel, PowerPoint, and Power BI.
8. Strong planning capabilities, including the ability to forecast, prioritize, and manage multiple projects and activities simultaneously.
9. Ability to travel up to 20% for activities such as sales meetings and trade shows / activations

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.