Quality Manufacturing Manager

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team.  We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

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OVERVIEW

At Lavazza North America, the purpose of this role is to be the champion and guardian of Operations Quality and Food Safety in our North American manufacturing site.  The job exists to ensure that the appropriate quality management systems and programs are being followed to guarantee that the consistent high quality, food safety and legality of our products are effectively applied to deliver high and continually improving levels of 
Customer/Consumer Satisfaction.

Location: West Chester, PA

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RESPONSIBILITIES

• Oversee all food safety and quality programs to ensure compliance with food safety, sanitation, and product quality standards in manufacturing, storage, and distribution. Ensure adherence to all federal, state, and local regulations.
• Report accurate and timely data, feeding all quality reports generated by periodic audit results, non-conformances, and audits.
• Maintain quality records, ensuring adequate documentation for traceability and retrieval systems (Sherlock).
• Manage the inspection and release program for raw and packaging materials, addressing issues through supplier quality assurance.
• Act as a liaison between Supply and Supplier Quality Assurance, raising Supplier Non-Conformance Reports after assessments.
• Ensure West Chester associates are adequately trained in necessary quality tools and techniques.
• Serve as a functional expert of software systems (SAP, QDA, SHERLOCK, IOF), ensuring Q&FS requirements are met and up to date.
• Support and deliver annual quality training to the manufacturing team (GMP, Hold & Release).
• Manage product incident investigations, CAPAs, and deviations that occur in manufacturing.
• Facilitate problem-solving for issues affecting quality or food safety in manufacturing.
• Investigate manufacturing-related consumer complaints with the supply team.
• Perform internal audits and participate on the Food Safety team.
• Manage the site's Pest Control Program.
• Uphold legal and commercial compliance with all specified standards, such as labeling regulations, Kosher certification, RFA, and Organics certification.
• Manage internal and third-party or regulatory audits, ensuring all written programs and documentation are in place for food safety, sanitation, FSMA, and Food Safety standards to meet compliance with government regulations and Lavazza standards.  Co-auditor for FSSC, Costco, Kosher, RFA, and all customer audits.
• Analyze test results to determine trends for process improvements, corrective actions, and to prevent potential product quality issues. Use discernment and judgment to decide on the hold or release of daily production based on test results.
• Manage the site environmental monitoring and sanitation effectiveness monitoring programs. Work with the production team to drive corrective actions by modifying and/or enhancing sanitation procedures to address gaps as necessary.
• Provide overall direction for the team, support, monitor, and assess individual work according to high standards of excellence. Provide feedback, coaching, support, development opportunities, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

PROFESSIONAL QUALIFICATIONS

• Four-year college degree from an accredited institution in physical science or related science discipline.
• Minimum of 2 years in a manufacturing environment.
• Experience managing a team.
• Experience in manufacturing quality.
• Understanding of quality principles & quality techniques.
• Basic understanding of statistics & manufacturing process control.
• Lead auditor preferred
• Ability to work effectively across functions
• Able to leverage interpersonal skills to form strong relationships / build networks to drive results
• Proactively recommend and/or take actions to solve technical issues or improve ways of working
• Excellent communication, analytical and problem-solving skills
• Ability to work effectively across functions

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Onsite Cafeteria and Gym (West Chester location)
• Hybrid Work Schedule 
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.