Operations Shift Manager



Job ID: 

About The Group


From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines.

In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.


Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team.



Job Purpose/Overview

At Lavazza North America, the Operations Shift Manager (OSM) is a key role within the Manufacturing department at Lavazza North America. This position is responsible for leading the manufacturing operations of a designated shift team of fulltime associates and contractors to produce a high-quality product in an engaging environment. Operating on 8-hour shifts/ 5 days a week, our West Chester, PA factory manufactures drinks products for North America markets. As an OSM you will be responsible for all aspects of operations on your shift – Safety, Quality, Output and Performance and Associate Engagement


Location: West Chester, PA



Key Responsibilities


  • Direct, coordinate and facilitate the daily activities of direct reports to ensure the achievement of
    production goals and customer expectations in a safe, timely, cost-effective manner
  • Drives a culture of responsibility and ownership for yourself and throughout your team. Be a role model on
    shift for Lavazza culture of Passion for Drinks, Customer Centricity and Business ownership
  • Lead and champion Safety, Quality, Output, Efficiency and Good Manufacturing Practices (GMP) in the
  • Drive and implement Continuous Improvement (CI) principles and action plans
  • Develop and maintain a positive employee relations environment. Ensure direct reports are adhering to
    company policy and administering practices in fair and equitable manner
  • Build a cohesive team, with customer focus and standard processes across shifts
  • Work closely and communicate effectively with other OSMs, Quality, Engineering, Maintenance, Scheduling,
    and HR teams, to ensure a smooth, consistent, and effective execution of the manufacturing operations
  • Own plan efficiency, safety, and quality metrics
  • Provide line manager support, coaching and development of direct reports
  • Deliver clear expectations, monitor, and manage Associate performance daily
  • Participate and engage in weekly manager and business continuity meetings
  • Optimize the use of your resources to adhere to annual budget plan
  • Participate in ad hoc projects to drive step changes in the factory as well as throughout the business
  • Performs other related duties and assignments as required


Job Specifications/Qualifications


  • High School Degree or 2-year technical degree 
  • An undergraduate degree in Engineering, Science or Business, preferred
  • 5-7 years’ experience in a leadership or management role
  • Experience managing operating budgets
  • Demonstrates excellent attitude and willingness to learn
  • Ability to facilitate and work within a team environment
  • Continuously learn and apply new methods and techniques, as well as strong data collection ability in the areas of quality and efficiency
  • Work in a fast-paced environment that will require a proactive approach to process improvement
  • Understanding of machinery and/or its operation
  • Exhibits good coaching and mentoring skills
  • Ability to think critically with accurate technical judgment
  • Exercise sound judgment and decision-making concerning Associates, quality, safety, and performance of machines and equipment
  • Demonstrates strong communication capabilities, both verbally and written, using appropriate Microsoft Office tools, i.e. Word, Excel, PowerPoint, as well as other Lavazza ancillary software
  • Ability to lift 50lbs and walk/stand for long periods
  • Weekends and overtime may be required as needed by the business




  • Competitive Medical, Vision, Dental Benefits 
  • 401K Package 
  • Employee Assistance Program 
  • Onsite Cafeteria and Gym (West Chester location)
  • Ability to be barista certified
  • Tuition Reimbursement
  • Performance Development Plans 
  • Employee Discounts 
  • Free coffee, anytime!




Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.








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