Operations Shift Manager

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

OVERVIEW

The Operations Shift Manager (OSM) is a key role within the Manufacturing department at Lavazza North America. This position is responsible for leading the manufacturing operations of a designated shift team of full-time associates and contractors to produce a high-quality product in an engaging environment. Operating on the third shift for 8-hour shifts/ 5 days a week in our West Chester, PA factory that manufactures drinks products for North America markets. As an OSM you will be responsible for all aspects of operations on third shift; Including Safety, Quality, Output and Performance and Associate Engagement.

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RESPONSIBILITIES

• Direct, coordinate and facilitate the daily activities of direct reports to ensure the achievement of production goals and customer expectations in a safe, timely, cost-effective manner.
• Drives a culture of responsibility and ownership for yourself and throughout your team. Be a role model on shift for Lavazza culture of Passion for Drinks, Customer Centricity and Business ownership.
• Lead and champion Safety, Quality, Output, Efficiency and Good Manufacturing Practices (GMP) in the factory.
• Drive and implement Continuous Improvement (CI) principles and action plans.
• Develop and maintain a positive employee relations environment. Ensure direct reports are adhering to company policy and administering practices in fair and equitable manner.
• Build a cohesive team, with customer focus and standard processes across shifts.
• Work closely and communicate effectively with other OSMs, Quality, Engineering, Maintenance, Scheduling, and HR teams, to ensure a smooth, consistent, and effective execution of the manufacturing operations.
• Own plan efficiency, safety, and quality metrics.
• Provide line manager support, coaching and development of direct reports.
• Deliver clear expectations, monitor, and manage Associate performance daily.
• Participate and engage in weekly manager and business continuity meetings.
• Optimize the use of your resources to adhere to annual budget plan.
• Participate in ad hoc projects to drive step changes in the factory as well as throughout the business.
• Performs other related duties and assignments as required.

PROFESSIONAL QUALIFICATIONS

• High School Degree or GED essential or 2 yr. Technical Degree
• An undergraduate degree in Engineering, Science or Business, preferred
• 5-7 years’ experience in a leadership or management role 
• Experience managing operating budgets
• Demonstrates excellent attitude and willingness to learn
• Ability to facilitate and work within a team environment
• Continuously learn and apply new methods and techniques, as well as strong data collection ability in the areas of quality and efficiency
• Work in a fast-paced environment that will require a proactive approach to process improvement
• Understanding of machinery and/or its operation
• Exhibits good coaching and mentoring skills
• Ability to think critically with accurate technical judgment
• Exercise sound judgment and decision-making concerning Associates, quality, safety, and performance of machines and equipment
• Demonstrates strong communication capabilities, both verbally and written, using appropriate Microsoft Office tools, i.e. Word, Excel, PowerPoint, as well as other Lavazza ancillary software

PHYSICIAL/TRAVEL REQUIREMENTS

• Ability to lift up to 50lbs 
• Walk and stand for long periods of time. 50% of time required to be on production floor
• Weekends and overtime may be required as needed by the business

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Onsite Cafeteria and Gym (West Chester location)
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.