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Operations Quality Inspector

Department:  Quality and Food Safety


Job ID: 


From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.


Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.


Lavazza North America, makers of Lavazza Roast & Ground Coffee along with FLAVIA®, is leading the coffee revolution. The world’s leading Brew-by-Pack refreshment system, the Flavia Brewing System (FBS) created Brew-by-Pack technology in 1983, and the company was the first to pioneer Filter pack packaging to retain freshness, eliminate residual flavor, provide perfect-portion size, and protect contents from sunlight, oxygen, and other harmful elements. Today, Lavazza North America continues that tradition and has added retail whole beans and ground coffee to its portfolio.

The purpose of the Operations Quality Inspector role is to ensure that food safety and quality are verified in every step of our process to ensure consumer satisfaction. The Operations Quality Inspector will perform incoming material inspections, along with product inspection of roasting, grinding, and packaging operations. Aid in the resolution of quality matters by liaising with Supply, R&D and Supplier Quality Assurance and manage continuous improvement opportunities through corrective actions.


  • General support to the Operations Quality Lead regarding Lavazza North America’s West Chester, PA plant quality systems and procedures.
  • Test our products on the Roasting, Grinding, and all Packaging lines.
  • Conduct food safety inspections and reviews.
  • Control of Non-Conforming product, verify HOLDS, review records, and assist with investigations.
  • Manage the storage of production samples.
  • Assist with customer complaint investigations on the production floor.
  • Maintain incoming material inspections, supplier Non-Conformance creation, HOLDs, and incoming material test equipment.
  • Review production data entry into SAP and QDA for accuracy and completeness.
  • Environmental Swabs, Nitrogen & Compressed Air testing program.
  • Handle sample preparation and shipments to external laboratories.
  • Partner with Supply, Supplier Quality, Quality Lab and Maintenance to ensure on-time and reliable leadership and support is provided.
  • Performs other related duties and assignments as required.


  • High School Degree or GED essential; 2 yr. Technical Degree preferred
  • 0 to 3 years of related or equivalent experience, preferred
  • Demonstrated ability to embrace the culture of Lavazza Group
  • Strong interpersonal and communication skills are required to effectively communicate with other business units at a variety of functional levels.
  • Demonstrates strong communication capabilities, both verbally and written, using appropriate Microsoft Office tools, i.e. Word, Excel, PowerPoint, as well as other Lavazza ancillary software
  • Strong, flexible team player that works to meet both personal and organization goals
  • Very high of attention to detail, with ability to multi-task
  • Desire to learn about the inner workings of Quality and Food Safety in the Manufacturing environment.


  • Ability to lift 50lbs and stand for long periods of time


  • Competitive Medical, Vision, Dental Benefits 
  • 401K Package 
  • Employee Assistance Program 
  • Onsite Cafeteria and Gym (West Chester location)
  • Ability to be barista certified
  • Monthly Lunches provided by Lavazza
  • Tuition Reimbursement
  • Performance Development Plans 
  • Employee Discounts 
  • Flexible business casual dress code - jean friendly! 
  • Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Segment: Testing, Inspector, Operations Manager, Quality Control Inspector, Data Entry, Technology, Quality, Operations, Administrative

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