National Account Manager

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

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JOB OVERVIEW

The role of National Account Manager within our Food Service division is critical for maintaining and building hospitality and travel business and to the growth strategy for the North American market.  We are seeking a sales professional who has experience in selling coffee to customers in the hospitality and travel channel.

JOB RESPONSIBILITIES

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
• Work with clients on all branding elements
• Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
• Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs. 
• Track and coordinate new pricing and contracts and manage contract renewals.
• Travel as needed to support customer and employer requirements, including occasional weekend events and travel.
• Identify, develop, and manage active pipeline of strategic national targets.
• Strong technical knowledge of coffee equipment (drip, espresso, BLUE) and service program development
• Experienced in selling Lavazza products and guiding customers on container orders, product mix, and timing
• Skilled in working with distributors and supporting national, multi-unit clients in hospitality and travel sectors

JOB QUALIFICATIONS

• Four year college degree from an accrediated institution- Business or related field
• 6+ years in progressive senior level sales positions in the beverage industry (Coffee preferred)
• Proficient in designing ROI-driven programs aligned with Lavazza’s financial standards, including P&L analysis
• Effective communicator with a sense of urgency and strong interpersonal skills
• Organized project manager with experience in customer rollouts and training coordination
• Strategic problem solver with a collaborative, solution-oriented mindset
• Skilled negotiator with contract execution experience
• High integrity, self-motivated, and adaptable to change
• Detail-oriented multitasker with excellent time management and organizational skills

TRAVEL REQUIREMENTS

• Ability to travel up to 50% including overnight 

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.