National Account Manager-OCS

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

At Lavazza North America, the role of National Account Manager is critical for maintaining and building hospitality and travel business and to the growth strategy for the North American market.  We are seeking a sales professional who has experience in selling coffee to customers in the hospitality and travel channel.

Location: Remote

*Candidates to preferably be located in Central or East Coast.

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JOB RESPONSIBILITIES

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
• Work with clients on all branding elements, including “We Proudly Serve” programs.
• Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
• Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs.
• Manage local markets within assigned territory to support orders, training, new and current customer activities.
• Track and coordinate new pricing and contracts and manage contract renewals.
• Frequent travel to support customer and employer requirements, including occasional weekend events and overnight stays.
• Identify, develop, and manage active pipeline of strategic national targets.

JOB QUALIFICATIONS

• Bachelor’s degree preferably in Business Management, Marketing, or related field.
• Minimum 5 years of experience in a senior sales position in Food & Beverage Industry (Coffee preferred)
• Strong proficiency in Microsoft Word, Excel, and PowerPoint, with experience using CRM systems
• Communication and Organizational Skills
• Problem solver who listens to learns and looks for solutions
• Superb ability to work with customer and trainers to develop a training protocol and training schedule
• Solid relationship skills to allow for smooth navigation internally to develop solutions that are a win for both Lavazza and clients
• Strong negotiating skills and ability to execute a contract with clients as follow up to negotiations
• Fast starter, self-motivated and willing to assume additional responsibilities
• Flexible and willingness to adapt to change
• Travel required up to 75% of time
• Overnight travel required

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Car Allowance
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.