Learning & Development Specialist

Department:  HR Group Americas Business


Job ID: 

About The Group

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.


Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team.



Job Purpose/Overview

At Lavazza North America, the L&D Specialist plans and manages activities related to L and OD initiatives, including performance management, employee engagement, orientation, and leadership development. Provides analysis, communications, and project management activities as well as system analysis, upgrade design, and ongoing end-user support. Designs, develops and delivers related content.


Location: West Chester, PA



Key Responsibilities


  • Facilitate existing classes that support our core proficiencies in the classroom as well as in virtual platforms; performs follow-up to evaluate learning application and impact
  • Oversee all new hire onboarding & orientation initiatives, including: 
  • Maintaining communication with candidates and managers throughout the entire pre-onboarding & onboarding process.
  • Facilitating the Lavazza new hire orientation program for all new hires.
  • Develops and maintains standard operating procedures for onboarding, offboarding, and other HR processes.
  • Provide exceptional customer service to internal clients (managers, employees) and candidates by efficiently and effectively answering questions, providing them with accurate information and/or sound advice within defined timelines.
  • Help to identify and drive process improvement and standardization opportunities to provide an exceptional employee/candidate experience, identify areas for automation and reduction of risk.
  • Manage the day-to-day operations of our SuccessFactors LMS and other innovative learning technologies. This includes overseeing user management, course development, and in-depth learning analytics.
  • Track and monitor completions/course attendance within the myLearning LMS(SuccessFactors)
  • Develop and deploy course communications, including advertisements, program session invitations, pre and post-work messaging, and others assigned
  • Assists with the organization and curation of existing content into learning paths that meet the needs of disciplines, departments, and employees
  • Assists in the evaluation process to measure the effectiveness and impact of learning solutions and make recommendations for future interventions
  • Assist with the creation and development of new training programs and creative learning solutions to address capability gaps
  • Serve as the platform owner for the local intranet (SharePoint). This includes identifying and recommending opportunities for a more efficient and distributed management of intranet content and features; keep content stakeholders engaged and responsible for their content, use cases and audiences
  • Assist with Employee Engagement initiatives and Employee Engagement survey coordination
  • Stays abreast of current trends and best practices and shares insights upline
  • All other activities, tasks, project work and responsibilities as assigned



Job Specifications/Qualifications


  • Bachelors Degree in HR or related discipline preferred
  • 3-5 years of related HR or L&D experience required 
  • Strong proficiency in various desktop tools including MS Office Programs (i.e., Word, PowerPoint, Outlook, Excel, Teams, etc.) 
  • Current knowledge of effective learning and development methods and principles of adult learning 
  • Knowledge of LMS software a plus 
  • Proactive, organized approach to multitasking
  • Ability to perform in a fast-paced, changing environment
  • Ability to handle multiple projects simultaneously under minimal supervision
  • Strong collaboration and interpersonal skills
  • Excellent written, oral, verbal, and listening communication skills
  • Ability to handle and maintain confidential and sensitive information
  • Detailed oriented and excellent organizational skills
  • Ability to learn new technology as needed





  • Competitive Medical, Vision, Dental Benefits 
  • 401K Package 
  • Employee Assistance Program 
  • Onsite Cafeteria and Gym (West Chester location)
  • Hybrid Work Schedule 
  • Ability to be barista certified
  • Tuition Reimbursement
  • Performance Development Plans 
  • Employee Discounts 
  • A Dynamic & Collaborative Culture
  • Flexible business casual dress code - jean friendly! 
  • Free coffee, anytime!






Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.








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