Service Manager

MISSION

The role is responsible for supporting in ensuring consistency and uniformity between after sales processes and projects globally. This involves supporting on optimizing and streamlining data flow by contributing to data quality and integration, analyzing workflows, and implementing data standardization and classification. Further, the role involves maintaining proper data documentation, working with cross-functional teams to automate data processing and reporting, and ensuring after sales operations compliance with relevant laws, regulations, and standards, and data security. Finally, the role entails keeping track of KPIs and metrics to measure after sales operations performance, and preparing reports for management.

MAIN RESPONSIBILITIES

1. Supports in ensuring consistency and uniformity between after sales processes and projects within the global domain;
2. Contributes to the improvement of data quality within the global after sales operations, by implementing data validation checks, data cleansing processes, and data enrichment methods to ensure the accuracy, completeness, and consistency of data;
3. Works on integrating diverse data sources to create a unified and comprehensive perspective of customer data;
4. Analyzes complex workflows, including data collection, processing, and routing, to identify bottlenecks and inefficiencies, and proposing improvements to streamline data flow, ensuring prompt delivery of information to relevant stakeholders;
5. Implements data encoding and classification by applying established data standards and classification systems to ensure information is categorized and labeled consistently for easier search and analysis;
6. Creates and maintains proper documentation of data flow processes, data dictionaries, and metadata to ensure data alignment and transparency, and facilitate troubleshooting;
7. Works with cross-functional teams to implement data analysis tools and platforms to automate data processing and reporting, identifying trends and patterns, and generating actionable insights from customer data;
8. Ensures after sales operations are compliant with relevant laws, regulations, and ethical standards, and data are handled securely;
9. Keeps track of KPIs and metrics to measure efforts effectiveness, and periodically prepare reports on the results and impact of activities to the management;
10. Keeps abreast of industry trends, best practices, and emerging technologies related to after sales processes, providing relevant updates to management.

GENERAL SKILLS

TECHNICAL COMPETENCIES

BUDGET / PEOPLE RESONSIBILITIES