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Key Account Manager Austria (m/w/d)

Department:  Retail


Job ID: 

Interested in promoting our products and contributing your ideas? Then join us!


We are looking for a



Key Account Manager Austria (m/w/d)


This is a permanent, full-time position in Vienna to be filled as soon as possible.



The position holder Key Account Manager (m/w/d) drives the development and profitable growth of his/her assigned customer(s) together with the National Key Account Manager. In alignment with the company's annual commercial strategy, he/she will develop the short and mid-term customer plans and secure adequate execution to reach the agreed upon annual objectives.



Your main responsibilities:


  • Defines and manages all commercial activities for assigned customers in line with the annual commercial plan for the entire product range
  • Develops and delivers annual/midyear agreements for assigned customers with the objective of reaching customer-specific volume/turnover and distribution targets; ensures an effective assortment and activation plan in line with terms and conditions.
  • Identifies trends within the coffee sector and transforms them into business opportunities for Lavazza with the objective of driving growth of existing customers and winning new customers
  • Provides regular analysis on customer performance (turnover, margin, growth) to identify gaps and opportunities; creates insight-based initiatives to drive customer development and future customer growth
  • Owns the monthly/annual forecasting and demand planning process in collaboration with the National Key Account Manager
  • Manages customer budgets within the agreed upon framework, escalating deviations in a timely manner; continuously seeks to drive profitable customer growth





  • Sales volume, revenue/gross margin to ensure continued and profitable growth of assigned customer(s)
  • Quantitative and qualitative objectives for assortment, distribution, promotion and activation
  • Market entry for Lavazza brand in dedicated alternative customers
  • Cross-departmental collaboration to reach joint goals
  • Strong team engagement measured by team survey; partaking in the Lavazza sales talent pipeline



Professional experience


  • 1-2 years of key account experience, preferably in FMCG
  • Cross-functional experience in category management or similar conceptual functions is preferred
  • Proven track record in managing customer agreements/annual negotiations and successfully developing a brand/product range
  • Strong financial acumen
  • University degree (or similar) in business administration or a related field; fluent in German & English



Competency and leadership


  • Passion and a winning mindset with the ability to influence and guide others to achieve sustainable results
  • A sense of urgency and interest in being part of a transformation journey
  • Understanding of the big picture and ability to develop clear, informed, competitive strategies to contribute to Lavazza Austria's commercial objectives
  • Uses logic and trusted expertise in addressing a variety of scenarios and solutions
  • Thinks critically to make clear, well-reasoned and rational decisions



Personality and cultural fit


  • A team player, strong communicator and influencer - engaging peers, senior management and external stakeholders equally
  • Self-starter, self-reliant and open-minded with high energy and a commitment to results
  • A solution-oriented and "out-of-the-box" thinker with the ability to challenge traditional methods and techniques, striving to implement new approaches
  • Comfortable with a "moving framework" of a highly dynamic and growing company
  • A true ambassador for the Lavazza brand





  • Attractive benefits package (e.g. company car for professional and private use, Sodexo cheques, barista training, corporate benefits, provision of drinks and fruit)
  • A dynamic working environment with numerous opportunities for creative work and development in a fast-growing company
  • Diverse tasks with plenty of room for ideas
  • A dedicated team


Interested? Then please click on the button below to apply directly with your complete application packet (cover letter, CV, certificates), noting your earliest possible start date and salary expectations.