T&D HR AMS Solutions Specialist

Long Description

We are looking for an HR AMS Specialist to coordinate the operational activities of our HR AMS vendor teams, ensuring service continuity and fast resolution of blocking points. In this role, you will monitor service performance, secure SLA compliance, and drive the achievement of defined KPIs.

📊 What You Will Do

• Coordinate the vendor’s HR AMS team and act as the key operational point of contact.
• Identify and quickly resolve blocking points affecting service delivery.
• Track KPIs and SLAs, preparing regular reports and performance analyses.
• Collaborate closely with internal HR teams and vendors to ensure service quality and continuity.
• Support continuous improvement initiatives within HR AMS processes.
• Manage operational communication flows between vendors and internal HR/IT stakeholders.

💡 Required Skills & Competencies

• 2–4 years of experience in HR Operations, HR Systems, HR AMS, or similar roles.
• Basic understanding of HR processes and platforms (e.g., SuccessFactors, Concur, Payroll) with a strong ability to learn new tools quickly.
• Data‑analysis capabilities and experience in monitoring KPIs to support performance improvements.
• Process‑oriented mindset with familiarity in structured workflows and continuous improvement methodologies.
• Strong technical proficiency: advanced Excel skills, experience with Power BI dashboards, and confidence navigating HRIS environments.
• Excellent communication and relationship‑management skills, both in Italian and English, with the ability to collaborate effectively across HR and IT teams.
• Problem‑solving attitude with the ability to anticipate issues, assess options, and take action under time pressure.

✨ Personal Qualities We Value

• Proactive, solution‑oriented approach and strong sense of ownership.
• Results-driven mindset, with a focus on meeting deadlines and delivering measurable outcomes.
• Team‑oriented attitude, fostering collaboration, trust, and transparency.
• Clear and assertive communication, able to simplify complex topics for different audiences.
• Analytical and detail‑oriented, ensuring accuracy and reliability in reporting and decision‑making.
  
  

✨ In Return We Offer

• Hybrid working policy (10 days a month remote working)
• Company restaurant service
• Access to our corporate gym
• A fast paced and dynamic international context
  
  

💬 What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel
• In some cases, you may be required to show us your skills via technical challenge.
  
  

☕ Who We Are

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend.

We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

 Awakening a better world every morning: the commitment we make every single day.

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