Quality Business Processes, Tools & KPI Manager

Quality Business Processes, Tools & KPI Manager

We are looking for a Quality Business Processes, Tools & KPI Manager to join our Customer Care Strategy division within our Quality & Procurement Department.

The role is based at #Nuvola, our HQ in Turin, and is responsible for managing the Data Analysts team, transforming data into reliable and actionable insights to drive strategic and operational decisions across the Quality and Customer Care divisions, while ensuring data quality, KPI consistency, and governance.
This role is also key in connecting IT, Business, and Data Governance, through close collaboration with Data Owners, Data Stewards, IT, and Compliance.

 📊 Your Day-to-day Activities

• Defines, engineers, and re-engineers KPIs, performance metrics, and standard calculation methodologies
• Ensures data quality, data traceability and lineage, and clear data ownership
• Translates data into operational insights, supporting the business in strategic decision-making, prioritization of interventions, and performance monitoring
• Manages escalations related to anomalies, inconsistencies, and delays in data
• Oversees trend analysis, root cause analysis, forecasting, and scenario analysis

 💡 Who We’re Looking For

• Master Degree in Engineering/Economics
• Minimum of 4 years’ experience in managing projects and processes with a strong analytical focus
• Solid experience in a complex and multi - stakeholders context
• Advanced knowledge of KPI Design, data modelling techniques and business processes knowledge
   

 ✨ In Return We Offer

• Comprehensive welfare package including short working week during summer months
• Hybrid working policy (10 days a month remote working)
• Access to our Company Bistrot
• Access to our corporate gym
• A dynamic work experience in an international context
   

 💬 What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by your future Manager!
   

☕ Who We Are

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Awakening a better world every morning: the commitment we make every single day.

#Torino

#LI-CP1