FS Customer Service Intern

Food Service Customer Service Intern

Hi 👋
We are the Lavazza HR Talent Acquisition Team and we’re looking for a Food Service Customer Service Intern to join our Customer Service team at Nuvola, our HQ in Turin.

The selected candidate will support in performing accurate order entry and timely fulfillment, shipment tracking, managing billing data and payment information.

📊 Your Day-to-day Activities

• Enters order requests received from customers; issues corrective documents, manages returns and replacement orders
• Develops proficiency in the software used for order entry (SAP)
• Understands pricing dynamics and the Order to Cash process
• Keeps track of KPIs and metrics related to customer service performance

💡 Who We’re Looking For

• You’re available for a 6-month full time internship. Starting date: November 2025
• You’ll be fluent in Italian and English - you’ll probably have an international experience? Way to go!
• You have a degree in Economics
• You have good Excel and Power-Point skills and you’re ready to learn how to master them!

✨ In Return We Offer

• Internship allowance
• Flexible way of working
• Free Bistrot service
• Access to our corporate gym
• A dynamic work experience in an international context
• Free coffee (of course!)

💬 What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel
• In some cases, you may be required to show us your skills via technical challenge

☕ Who we are:
Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees. 

Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend. 
We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

Awakening a better world every morning: the commitment we make every single day.

#Torino

#LI-CP1