Food & Promo Product Quality Specialist

Department: Quality and Food Safety

Location:

US, US

Job ID:

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family, and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

At Lavazza North America, the Food & Promo Product Quality Specialist is essential to understanding both Lavazza quality methods and the Voice of the Customer (VoC). Their purpose is to ensure product safety, conformance, and quality meet or exceed consumer expectations. This role is expected to utilize the VoC and collaborate with other departments to enhance product quality of new and existing products. For existing products, they will investigate consumer claims: determine top concerns to focus business efforts and provide robust corrective actions to minimize complaints. For new products, they will qualify developing products following Lavazza’s New Product Development (NPD) process and verification of product deliverables. It is critical this role deliver accurate and timely results and ensure all products meet quality targets. The Food & Promo Product Quality Specialist will adhere to Lavazza standardized processes, support product initiatives, and deliver efficiencies to the business.

Location: West Chester, PA (Onsite)

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JOB RESPONSIBILITIES

Follow NPD process: benchmark industry standards, establish baselines, set quality targets, review gate deliverables.
Act as “voice of the customer/consumer” for product functionality, aesthetics, and issue investigation.
Present technical solutions to improve product quality and food safety to the business.
Define and deploy testing strategies for product compliance.
Coordinate with quality and cross-functional teams to align quality requirements and specifications.
Implement product quality procedures and standards; conduct regular compliance audits.
Monitor and evaluate market performance, industry trends, and feedback on product quality.
Investigate quality-related issues, identify root causes, and develop preventive actions.
Manage and trend complaint data, ensuring accurate and meaningful customer responsiveness.
Promote continuous improvement in product quality using data and insights from feedback and analysis.
Performs other related duties as assigned.

JOB QUALIFICATIONS

Bachelor’s degree in a Science-based or related field
2+ years working in Quality related field
Skilled at product investigations, collaboration, and both written and verbal communications
Knowledge and understanding of manufacturing systems
Investigative problem-solving skills
Ability to meet deadlines
Self-motivated
Strong attention to detail
Experience with laboratory techniques and equipment
Computer/quality systems background
Experience with computer systems (Excel, Power BI, quality and complaint systems)

BENEFITS/PERKS