Customer Service Specialist - Master Data

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

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OVERVIEW

At Lavazza North America, the Customer Service Master Data Specialist is responsible for creating, implementing, and maintaining master data management solutions that enable users to optimize system capabilities. Uses knowledge of end-to-end data processes to analyse, cleanse, and enrich master data elements, and ensure that data flows efficiently and consistently between the users and stakeholders. Provides data governance and ensures data integrity by coordinating data management efforts across the organization. Troubleshoots issues related to master data management and identifies opportunities for improving data management processes.

RESPONSIBILITIES

• Oversees and manages assigned Customer Master Data, ensuring it meets departmental requirements.
• Entry, maintenance, and quality control of Customer Master Data across various systems such as Salesforce and SAP, ensuring consistency and accuracy.
• Partners with other departments to establish a clear process to setup new customers and maintain them in SAP and Salesforce.
• Provide training and support to end-users on master data management tools and best practices.
• Conduct regular audits and data quality assessments to identify discrepancies, ensuring data accuracy and compliance with established guidelines.
• Work closely with various business units locally and globally to gather data requirements and address data-related issues.
• Maintain comprehensive documentation of master data processes, workflows, and standards for future reference and training purposes.
• Performs other related duties as assigned. 

PROFESSIONAL QUALIFICATIONS

• Bachelors degree in related field required  
• 1 – 2 years of proven experience with SAP Customer Master Data transactions   
• Working knowledge of Salesforce 
• Excellent analytical and critical thinking skills
• Excellent written and verbal communication skills
• Consumer Product Goods experience preferred
• Proficient at Microsoft Office must, especially Excel
• Ability to excel in a dynamic, fast-paced environment
• Ability to work independently

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Onsite Cafeteria and Gym (West Chester location)
• Hybrid Work Schedule 
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.