Customer Service Representative

We are looking for a Customer Service Representative that will support the Customer Service Manager in the International Markets Organization, spanning more than 90 Countries and 170 customers. 

What you’ll be doing: 

• Managing the relationship with our distributors, from their creation in master data, to the order to cash process 

• Supporting the management of special requests and registration of interactions as well as administrative activities connected to the distribution of Lavazza Group products 

• Liaising with internal stakeholders (Sales, Marketing, Demand Planning, Supply Chain, Legal) to plan promotional activities and new product launches 

• Managing complaints related to quality issues  

To be successful in this role you’ll need to have: 

• Degree preferably in economics/scientific subject 

• 2/3 years of experience in Customer Service Management 

• Knowledge of SAP, Excel, Power Point 

• Fluent English, written and spoken 

• Result oriented approach and the ability to multitask effectively in a dynamic context 

• Strong interpersonal, negotiation and organizational skills with constant attention to detail and performance 

• Problem solving attitude and decision-making mindset, combined with an ability work independently 

Location: Nuvola HQ, Turin 

#LI-FB1 #torino