Customer Experience Specialist

Department:  Comm. Demand Planning & Customer Service


Job ID: 

About the company
Lavazza is a family-owned business and one of the world’s most loved coffee brands. Authentically Italian, with over 125 years of coffee innovation and over 17 billion cups of coffee consumed each year.

We are proud to be a part of creating human connections and experiences when our customers come together to drink our coffee. So, if you are passionate about coffee, full of energy and have a flair to deliver and drive exceptional outcomes we would love to hear from you.


The core responsibilities include:

  • Manage all inbound customer communication, actioning orders and queries efficiently within specified timeframes
  • Process orders with a high level of attention to detail and accuracy
  • Complete daily administrative tasks including reconciling returns and open orders, co-ordinating with finance to release orders on credit hold, processing sample requests and logging supply or service issues
  • Work closely with 3PL logistics provider to communicate special delivery requests, resolve outstanding orders, address errors and secure timely responses to customer queries
  • Assist with additional administrative, operational or support tasks and projects as may be required from time to time

To be successful:

The ideal candidate will be a high energy, hard working individual with a positive and flexible attitude, willing to go the extra mile to see tasks through and who has a genuine passion for delivering exceptional customer outcomes.

  • A committed, accountable attitude and a positive, energetic disposition
  • A strong customer centric mentality, enjoys customer interactions and problem solving
  • Experience working in a wholesale/B2B organisation in a customer facing role preferred
  • Food & Beverage or FMCG experience preferred but not essential
  • Competent using SAP or equivalent ERP/CRM systems
  • Accurate and efficient data entry skills
  • Proficiency in computer systems including Excel, Word and Outlook
  • Articulate with strong verbal and written communication skills
  • Comfortable working under pressure in a fast paced environment
  • Strong organisational and problem-solving skills

  What we offer:

A supportive work environment where your opinion and voice are heard and respected. Working in a hybrid working arrangement with a mix of working from home and the office. 


We welcome applications from women and members of minority groups.

Please note, we will not be accepting applications from agencies at this stage

Job Segment: Demand Planner, Supply Chain, Data Entry, ERP, CRM, Operations, Administrative, Technology