IT AMS Senior Specialist

IT AMS Senior Specialist

We're looking for an IT AMS Senior Specialist to make sure the AMS activities run smoothly and all KPIs are met, by monitoring, addressing and facilitating the suppliers activities and working with the AMS and IT colleagues, fostering a collaborative and efficient environment. The selected persone will also support in improving the structure and performance of the AMS area, with the aim to better meet and improve business satisfaction, by identifying areas of improvements and defining and implementing solutions aligned with the foundation's mission and company's strategy. 

📊 Your Day-to-day Activities

• Guarantee optimal performance of the AMS suppliers and services.
• Address and resolve major and critical issues and escalations providing on-time resolutions by directing the suppliers activities.
• Support line manager in consolidating the structure and efficiency of the area.
• Constantly reviewing the AMS activities performed to identify weak points, ideate and implement strategies and solutions to improve them.
• Define and implement a Service Catalog for Service Request and Standard Change.
• Monitor and guarantee efficiency of the Problem management activities.
• Support direct manager in budget & contracts management.
• Summarize and provide effective incident log and analysis outcome to the management in an effective and easy to comprehend way.

💡 Who We’re Looking For

• At least 5-7 years of experience (FMCG, consultancy, automotive).
• Bachelor/Master Degree (STEM or finance).
• Strong familiarity with SAP (FI-CO,SD) and Service Now.
• Fluency in English and Italian.
• Strong team playerStrong technical expertise assisted by good verbal communication with business stakeholders. 
• Strong problem solving skills, creative thinking to find innovative ideas and pragmatic approach in order to get things done.

✨ In Return We Offer

• Comprehensive welfare package including short working week during summer months
• Hybrid working policy (10 days a month remote working) 
• Company restaurant service 
• Access to our corporate gym
• A fast paced and dynamic international context

💬 What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview.
• If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel.
• In some cases, you may be required to show us your skills via technical challenge.

☕ Who We Are

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Awakening a better world every morning: the commitment we make every single day.

#Torino

#LI-CP1