Business Development Manager - Office Products & E-Commerce
US, US
ABOUT THE GROUP
From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.
Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.
JOB OVERVIEW
Lavazza North America is embarking on a growth plan to substantially expand our market share in the Americas. As part of this growth plan, a large focus will be on our Office Product (OP) and B2B E-Commerce channel, optimizing our relationships with key distributors.
At Lavazza, the OP and E-Commerce Development Manager is an individual contributor role that is responsible for developing, implementing, and leading the strategy to increase Lavazza’s presence on the B2B E-Commerce side of the business. This role will need work with both new and current Office Product distributors and our E-Commerce partners who are dedicated to the B2B side of the business. A focus for this role will be to drive improvements in “customer site” conditions, while delivering assigned goals and objectives aligned to overall business strategies.
Location: East Coast
Work Model: Remote
Travel: 25%
#LI-AH1
JOB RESPONSIBILITIES
Lead B2B E-Commerce Strategy & Growth
- Develop and execute strategies to drive sales growth across B2B e-commerce channels, including Office Products accounts, key marketplaces, and direct-to-consumer platforms. Identify and launch new channel and account opportunities.
Own Channel Performance & Financial Targets
- Manage end-to-end performance of assigned channels, including sales forecasting, budgeting, and achievement of revenue and profitability targets. Partner with Finance to optimize customer and channel economics.
Develop Strategic Roadmaps
- Build and implement data-driven strategic plans informed by business performance, customer insights, and market trends to improve market share, customer experience, and long-term growth.
Manage Pricing & Commercial Strategy
- Lead pricing strategy across channels in alignment with overall B2B objectives. Develop and execute integrated go-to-market and promotional plans to drive incremental sales.
Oversee Digital Merchandising & Content
- Partner with Marketing to manage product assortment, digital merchandising, and content strategies, ensuring a compelling online presence that supports customer acquisition and retention.
Drive Joint Business Planning
- Develop and execute joint business plans with key customers, aligning on shared objectives and leveraging customer strengths to maximize growth opportunities.
Leverage Data & Analytics
- Monitor and analyze key performance metrics, including traffic, conversion, and sales drivers, to inform decisions and continuously optimize channel performance.
Collaborate Cross-Functionally
- Partner with Operations, Demand Planning, Marketing, Sales, and B2C teams to align on forecasting, product offerings, promotions, and execution. Support lead generation efforts in collaboration with Telesales.
Lead Negotiations & Customer Engagement
- Negotiate trade terms and agreements using data-driven insights to deliver mutual value while protecting brand positioning. Maintain strong relationships with key customers and partners.
Support Execution & Market Presence
- Work with distributor and channel partners to ensure execution of commercial plans and achievement of KPIs.
Conduct Business Reviews & Monitor Market Trends
- Lead regular business reviews with key accounts and proactively monitor competitive activity and industry trends to inform strategy.
PROFESSIONAL QUALIFICATIONS
- Four-year college degree Business, Marketing, or related field
- 4+ years experience in customer-facing Key/Sales Account Management required, B2B consumer goods preferred
- 4+ years experience in E-Commerce sales
- 2+ years experience selling in the Office Product channel
- Demonstrated ability of proactively interpret digital trends and think criticality to challenge the status quo
- Excellent interpersonal skills and ability to manage relationships with business partners
- Strong analytic and story telling capabilities to diagnose complex business issues, visualize the data, identify the insights, and recommend clear action plans
BENEFITS/PERKS
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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