Business Development Associate- OCS

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

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JOB OVERVIEW

The Business Development Associate position supports Lavazza North America’s Business Development, with a focus on Office Coffee Service (OCS). This individual will support the Business Development OCS team and OP sales team by ensuring flawless execution of general sales operations activities.

Location: Remote

JOB RESPONSIBILITIES

• Special projects support cross functional AFH Commercial Team (e.g. New Product Development and Launch).
• Support head of the dept to define and execute sales strategy among different channels (Office Coffee, Office Supply and B2B E-commerce).
• Help coordination among different channel supporting directors of the dept. on lead generation, commercial policy, sales initiative and strategy roll-out.
• Monitor pricing among different channel (incl. compliance on MAP), support promotional activity execution and track results.
• Support E-commerce team and Marketing dept on digital asset creation, online content enhancement and identify improvement opportunities.
• Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs contracted KPIs.
• Support entire dept over stock replenishment and forecasting process in coordination with Demand Planning dept and external stakeholders (customers, 3PL providers).
• Track, monitor and support new customer activation and internal set up.
• Liaise between sales and Demand Planning team to support in forecasting, including management of new business and/or lost business.
• Support cross functional teams (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to support various aspects of the annual business planning – monthly and quarterly business reviews, annual budget planning, business development and NPD business cases.
• Manage general sales operations activities such as accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes.
• Manage sample orders for new customer and innovation.
• Cross team support on OCS and OP on customer engagement and lead gen/prospect funneling.
• Create and maintain instruction manuals/documentation of business process and timelines, critical activities, and key contacts to maintain business continuity as the cross functional team evolves.

PROFESSIONAL QUALIFICATIONS

• Four year degree from an accredited institution, preferably in Business
• 2+ years experience supporting AFH channels and customers preferred
• 2+ years experience in strategic consulting and business development
• Demonstrated ability of proactively interpret digital trends and think criticality to challenge the status quo Experience working in a distributor environment preferred
• Excellent interpersonal skills, high standing and abilities to present and communicate to a directive audience
• Highly organized and strong project management skills
• Intermediate/Advanced skills in MS Office (Excel, PPT) required
• Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
• High attention to detail, with the ability to multi-task and effectively prioritize
• Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
• Strong collaboration and with the ability to work well cross functionally with all levels of the organization -  peers to Executives

TRAVEL REQUIREMENTS

• Less than 20% travel required, able to commute to NYC/ West Chester office as needed

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule (3 days in office, 2 days work from home)
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.