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Account Manager

Department:  Sales Away from Home


Job ID: 

Account Manager


Lavazza is a family-owned business and one of the world’s most loved coffee brands. Authentically Italian, with over 120 years of coffee innovation and over 17 billion cups of coffee consumed each year.

We recruit the best people to create our winning team. We are looking for people who are passionate about coffee, full of energy and passion with a flair to deliver and drive exceptional outcomes.

The Account Manager will report to the National Account and also integrate with other teams.

Responsibilities include:

  • Developing and maintaining Lavazza's network of existing Account customers
  • Assisting to develop innovative in-market plans to successfully support growth
  • Building relationships with clients to ensure retention
  • Presenting and negotiating trading terms and agreements with customers
  • Collaborating with internal stakeholders to maximise opportunities
  • Managing daily activities and support for the Office, Healthcare, Wholesale and Catering channels.

Role requirements:

  • Developing and maintaining Lavazza's network of existing Account customers
  • Previous account management experience
  • A track record of successfully signing and retaining Key Accounts
  • Good understanding of the food service or FMCG industry and coffee preferably
  • Deep understanding of data reporting and insights
  • Excellent verbal and written communication skills with the ability to communicate effectively at all levels
  • Strong relationship building skills with the ability to build rapport
  • The drive and passion for developing positive working relationships, both internally & externally


There will be additional travel required to other locations within Australia. 


What we offer:

A supportive work environment and the ability to make a difference across a range of projects within the region. If you’re looking for a new challenge and think you have what it takes to succeed in this role, we’d love to hear from you!

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more about how we are supporting our employees, you can view our policies and initiatives here


We welcome applications from women and members of minority groups.

Job Segment: Account Manager, Manager, Food Service, Sales, Management, Hospitality