Logistics Stock & Flow Specialist - E-Comm

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 4,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and we are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

#LI-JB1

OVERVIEW

Lavazza North America strives to deliver a best-in-class service to our customers. The Logistics Stock & Flow Specialist will manage the flow of goods and services from an inbound and outbound prospective with a focus to support our E-Commerce business.

The ideal candidate will have a strong understanding of logistics systems and processes, excellent organizational and communication skills, and the ability to take initiative and work independently.

Location: West Chester, PA (Hybrid)

RESPONSIBILITIES

• Manage and plan inbound flows for Lavazza North America E-Commerce 3PL partners.
• Partner closely with Lavazza Headquarters to provide visibility to main stakeholders on E-Commerce stock availability.
• Proactively identify critical gaps, at-risk items, and responsible for highlighting actions.
• Based on the allocated demand, responsible for maintaining the E-Commerce inventory levels, minimize storage & handling costs with Lavazza E-Commerce 3PL partners.
• Manage execution of excess stock reduction initiatives to achieve targets.
• Partner with the demand and supply planning teams to ensure inventory is always at an optimal level.
• Work closely with customer service teams to ensure orders are processed correctly and timely.
• Work closely with Lavazza E-Commerce 3PL partners to maintain stock alignment between Lavazza and the 3PL.
• Analyze KPIs data through reporting, collaborate on service improvements for Lavazza E-Commerce 3PL partners.
• Partner with Lavazza E-Commerce 3PL partners to implement process improvements and establish efficient order fulfillment processes. Work with Lavazza E-Commerce 3PL partners to set procedures.
• Support the continued development and refinement of customer operations SOPs and metrics to drive continuous improvements in service, cost, and quality.
• Participate and coordinate E-Commerce projects from a supply chain point of view.
• Performs other related duties and assignments as required.

PROFESSIONAL QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, or equivalent preferred
• 3 to 5 years of related or equivalent experience is required
• Engage with internal and external stakeholders to streamline procurement processes and contracts to deliver commercially compelling outcomes
• Experience in WMS System, ERP System (SAP) and Power BI Tools
• Ability to work independently and within a team, prioritize tasks as required, lead by example, and implement change where required • Exhibits good coaching and mentoring skills
• Metrics driven with excellent Excel and analytical skills
• Project management experience is preferred
• Strong analytical skills
• Demonstrates strong communication capabilities, both verbally and written, using appropriate Microsoft Office tools, i.e. Word, Excel, PowerPoint, as well as other Lavazza ancillary software

PHYSICAL/TRAVEL REQUIREMENTS

• Travel to onsite suppliers may be required as needed

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits 
• 401K Package 
• Employee Assistance Program 
• Onsite Cafeteria and Gym (West Chester location)
• Hybrid Work Schedule 
• Ability to be barista certified
• Monthly Lunches provided by Lavazza
• Tuition Reimbursement
• Performance Development Plans 
• Employee Discounts 
• Flexible business casual dress code - jean friendly! 
• Free coffee, anytime!

 
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.